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PRIVACY POLICY
Book it Yourself is committed to
protecting your privacy and this Privacy Policy sets out what
information we collect, how we collect it, and what we do with
it.
INFORMATION ABOUT YOU
Your Information
This refers to information such as your name, contact details,
travel preferences and special needs/disabilities/dietary
requirements that you supply us or is supplied to us,
including any information about other persons on your booking
relating to the same ("your information"). Your information is
collected when you request information from us, contact us
(and vice versa)
or make a booking with us. You are responsible for ensuring
that other members of your party are aware of the content of
our Privacy Policy and consent to your acting on their behalf
in all your dealings with us.We will update your information
whenever we get the opportunity to keep it current, accurate
and complete.
Our Use of Your Informationon
(1) We may disclose your information to our service
providers (who could be located outside the UK/EEA) for the
purpose of providing you with our services, including your
flight, holiday or insurance, etc. Only information necessary
for this purpose will be disclosed to them. For air travel, it
may be a mandatory requirement (imposed on airlines by
governments at the point(s) of departure and/or destination)
to disclose your information for security and anti-terrorism
purposes, or any other purposes which they determine
appropriate.
(2) We may use your information for the
purposes set out in our data protection registration with the
Office of the Information Commissioner, and disclose the same
to our "group companies" (i.e. our holding companies and all
group companies of our holding companies, for business
purposes). We may also disclose your information to companies
who act as "data processors" on our behalf. These purposes
include administration, providing services (and contacting you
where necessary), customer care, improving our service,
business management and operation, re-organisation/structuring
of our business (or our group companies), risk assessment,
security and crime prevention/detection, research and
analysis, marketing, monitoring, assessing customer purchasing
preferences, dispute resolution, credit checking and debt
collection. If we search against the files of credit reference
agencies, they will record the search and hence the way in
which you conduct your account with us may be shared with
other lenders and credit agencies.
(3) Some of your information may be
considered "sensitive personal data" under the Data Protection
Act 1998. (For example, information relating to health or
religion.) We collect it to cater to your needs or act in your
interest, but we do so on the condition that we have your
positive consent - we will do all that is reasonably
practicable to draw this to your attention when you first
supply us with your information, or at the next available
opportunity. By booking your holiday with us you also agree
for your insurers, their agents and medical staff to disclose
relevant information (which may contain sensitive personal
data) to us in circumstances where we need to act in the
interest of everyone in the group you are travelling with. For
example, if your illness at resort is infectious we may need
to make special arrangements for you and also ensure that you
do not return with the group immediately. If you do not agree
to our use of your information, we cannot do business with you
or accept your booking.
Direct Marketing Material
(1) We may from time to time contact you by post with
information on offers of goods and services, brochures, new
products, forthcoming events or competitions from our holiday
divisions and our holiday group companies.
(2) You may indicate your preference to also
receive our direct marketing material for the above purposes
by telephone or e-communications (e-mail, SMS or e-brochure)
on our website(s) or forms, or to our staff at the time you
first supplied us your information.
(3) You may, in addition, indicate your
preference regarding receiving third party direct marketing
material by post.
(4) If do not wish to receive such
information or would like to change your preference, please
refer to point (2) of "Your Rights" below.
Your Rights
(1) You have the right to ask in writing for a copy
of the information we hold about you (for which we may charge
a fee) and to correct any inaccuracies in your information.
(2) You have the right to ask in writing not
to receive direct marketing material about our products and
services. If the following facilities are available, you can
amend your previous preference on our website(s) and email(s),
using our "unsubscribe e-mail" or in literature which you
subsequently return to us. Once properly notified by you, we
will take steps to stop using your information in this way.
Foreign Controls
Outside the European Economic Area (EEA), note that controls
on data protection in such countries may not be as strong as
the legal requirements in this country.
USE OF "COOKIES" AND LINKS TO OTHER WEBSITES
If our contact and dealing with you is via our website(s), we
may use "cookies". A cookie is a small piece of data sent from
our web server to your computer and stored in a text file on
your hard drive. Cookies allow us to identify your computer
but not you personally. You can set your web browser to refuse
cookies. We use cookies to measure site usage and related
information.
Our website(s) may contain links to other sites not
controlled by us.
(1) These sites may send you cookies and
collect data and personal information. We are not responsible
for the actions, content or the privacy policies of those
websites to which our website(s) may link.
AGGREGATED CUSTOMER INFORMATION
We collect information relating to customer trends and
patterns. This information is often used in its aggregate
form. We, including our group companies, may disclose
aggregate statistics about enquiries made, visitors, customers
and sales in order to describe our services to prospective
partners, purchasers, advertisers and other reputable third
parties and for other lawful purposes. No personally
identifying information is disclosed.
MONITORING
To ensure that we carry out your instructions accurately, to
help improve our service and in the interest of security, we
may monitor and/or record your telephone calls. All recordings
are and shall remain our sole property.
SECURITY STATEMENT
We have taken all reasonable steps to have in place
appropriate security measures to protect your information.
CHANGES TO OUR POLICY
Any changes to this Policy will be posted on our website
and/or made available on request. We will strive to ensure our
practices comply with the most current available version of
this Policy.
The Privacy Policy and Terms
and Conditions of Use were last updated: February 2007 |
